Frequently Asked Questions

I have seen a discount code on another website, do you have any discount codes?

WARNING: PLEASE DON'T BE SCAMMED BY WEBSITES OFFERING DISCOUNT CODES FOR FLYTE SO FANCY - e.g. PromoPro. Flyte so Fancy do not offer discount codes, money off vouchers or similar. Any such codes that you may find online are not ours, and are usually part of a phishing scam (usually based in the Far East) to collect email addresses or to download Apps. Flyte so Fancy have sales and special offers on products through our regular newsletters, but NOT via voucher codes.

DELIVERY:

I am at the checkout page, and it doesn’t give me an option for next day delivery, how soon can I have my order?

Our standard class of shipping for all courier parcel deliveries (not pallets!) is the next working day, where possible, which is why we do not offer different shipping options. As detailed on our delivery page, if we have the items in stock, we endeavour to despatch all orders placed before 2pm the same day. This means if you order a bag of feed at 12.30pm on a Thursday, it should be delivered to you by courier on Friday. If you order at 12.30pm on Friday, delivery would be Monday. Pallet deliveries will take longer.

However, please be aware that couriers and pallet companies are currently having many problems keeping to the delivery schedule we would like so we cannot make any guarantees about delivery, only when we can despatch.

I have received a despatch notification – when will I receive my order?

If your order has been sent with a courier, your despatch notification should also have a tracking link to our couriers' website so you can follow your parcel's progress. For most of the UK, this should be a next working day delivery, or two to five days for parts of Scotland or the IoW.

If you have a pallet delivery due, this will be delivered on the pre-arranged delivery date we have emailed to you previously or discussed by phone. These pallets would be despatched up to three days prior to the delivery date, or longer for delivery to parts of Scotland, the IoW or the Channel Islands.

Only half of my delivery arrived – where is the rest of my order?

While we strive to make sure all orders leave us promptly, we cannot guarantee that once it has left us, it will have a straightforward journey. All our courier deliveries offer text and email notifications for tracking your order, which should be able to tell you exactly where each parcel is. The most common delays come from multiple parcel consignments being split across two different vans, resulting in a second delivery later the same day. On occasion, one or more parcels can be held at the sorting hub due to high volumes of parcels, which will result in a one-day delay.

Please note that the max. weight of any parcel is 22kg, so one large bag of feed and a smaller item, for example would be two parcels.

Why is my delivery charge so much?

All our delivery charges are based on the overall weight of your order coupled with the distance it must travel to reach you. Whilst we do try to mitigate this as much as possible, these charges come directly from the couriers that we use, and there is only so much we can do – sorry!

The current lead time for your houses is too long, is it possible to have it sooner?

All our timber products - Houses, Garden Stores etc. - are made here in our workshop in the Dorset countryside. Nothing is shipped in from abroad or sent to us for reassembly – everything is handmade. While we do build all our products in rotation, creating batches of each throughout the year, during busy times, this can mean that your house or store will be made to order. We do our best to keep our lead times on the website as accurate as possible and always communicate these delivery dates with you directly. If you would like more information please just call us, 01300 345229.

Can I add something to my pallet order after I have placed it?

If you have a pallet delivery due from us, we will always contact you directly by phone a few days prior to it being despatched. This allows us to confirm the delivery date and gives you the opportunity to alter or add to the order and maximise the space on the pallet, saving an additional delivery charge. If you call us on the day of the despatch of the order, however, we may not be able to make any changes before it leaves.

GENERAL:

Do you sell hatching eggs/laying birds?

While we do have a small army of birds of our own here, we do not sell poultry. We sell everything you need to keep them, but not the birds themselves. The best place to find laying birds would be either through internet searches or in most good poultry magazines, where you will find a breeder directory.

Do you have a shop/shops throughout the UK that we can collect from?

While we do not have multiple sites across the country, we do have our little shop here in the heart of the Dorset countryside which is open 6 days a week. We always try to be flexible with your orders, so if you would prefer to collect rather than have it shipped to you, you are always welcome to drop by, so long as we know in advance to have everything ready for you.

What form of payments do you accept?

We accept all forms of payment except for American Express or Cheque.

Do you ship outside of the UK?

Unfortunately, due to the post-Brexit situation with international shipments, we are unable to ship any orders, of any size, outside of the UK. We have also had to cease pallet shipments to Northern Ireland.

I placed an order two weeks ago but still have not received my goods – did you receive my order, or have you not sent it?

Any order we receive is automatically confirmed by an email, sent to the email address you used when placing the order, or saved to your account. If you believe you have placed an order, but not received anything, double-check your emails/junk folder for an email confirmation. If you have not received an email, the most likely answer is that the order did not properly process. However, if you have reason to believe a payment has been taken, but you have not received an order confirmation, give our office a call on 01300 345229.